Contact Us


  • Do I have to pay for parking?

    No. Affinity Staffordshire offers unlimited free parking to all visitors. There is also no time limit on how long you can park for.

  • Do you have WiFi?

    Yes! Our WiFi is accessible around our Centre and is completely free of charge. Simply search for our network, sign up and get browsing!

  • Do you have a cash machine?

    Yes. Our cash machine available on site and is free to use. You can find our cash machine outside our Regatta store, near the escalators.

  • Does your car park have electric vehicle charging points?

    Unfortunately, our car park does not have any electric vehicle charging points on site. The nearest points are at Higherland Service Station, 31 Higherland, Newcastle-under-Lyme. A 12-minute drive from our Centre.

  • What vacancies are available?

    For all available vacancies, search for ‘careers’ on our website or simply click here to be redirected to the page.

  • Can I purchase Centre gift cards?

    We no longer sell Centre gift cards; however, you can purchase gift cards/vouchers from individual stores.

  • What is Kids Club and how do I join?

    Kids Club is all about rewarding families with exclusive discounts, competitions and activities! For more details about our scheme and how you can join, click here.

  • Do you have accessible/disabled facilities?

    Yes. You can find our accessible/disabled WC facilities on the first floor, next to Caffe Espresso. You can access the first floor via the lift behind the escalators between H&M and Beauty Outlet

  • Is your soft play open?

    Our soft play is now open! The area will be available to families once our doors open and will close an hour before the Centre's closing times. For more details, click here.

  • Do you have a lost property department?

    Yes. For all lost property enquiries, please feel free to call us on 01782 774 113 or email Please note, if your lost property is not claimed within 2 months, items will be donated to a charity of our choice.

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