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Free visits to Santa's Workshop

Enjoy free visits Santa, complete our Christmas activity and be in with the chance to WIN an iPad!

Enjoy free visits to Santa, complete our Christmas activity and be in with the chance to WIN an iPad!

Just in time for Christmas, this winter Santa's brought the North Pole to our Centre to give you the chance to see his workshop in real life!

Located upstairs near the soft play area, visitors will be able to pay Santa a visit and witness him and his elf working away in his workshop from the 27th November 2021. Following the latest Government announcement, please ensure face coverings are worn in accordance to the latest Government guidelines.

Although Santa will remain out of contact, he certainly won't be out of sight as families can queue and walk around his open workshop every weekend on the run up to Christmas.

But that's not all. Santa has also given you a little mission to complete upon your visit...

While you soak in the festive spirit, Santa is going to need some help finding his toys as his cheeky little elves have been getting up to no good. For those that wish to help Santa during the busiest time of the year, simply fill in our activity sheet for a chance to win an iPad just in time for Christmas.

Dates for Santa are as follows:

  • Saturdays: 10.30am - 5pm
  • Sundays: 11am - 4.30pm
  • Monday 20th - Thursday 23rd December: 10:30am - 6pm
  • Friday 24th December: Half a day from 10am

Please note, Santa and his elves will be off to feed the reindeers at some point during the day, but don't worry! Browse our stores a bit more and it wont be long until they'll be back.

To enter our competition, simply collect your activity sheet from the leaflet holders around the mall, complete Santa’s quest and drop it off at Santa’s post box upstairs. Leaflets will be available from 27th November and our competition will end on Sunday 19th December 2021.


Question 1: How much is Santa?
Santa is free to visit! If you wish, visitors can donate and the proceeds will be split between to local charities: Potteries Alzheimer's Research, AED Donate and Shropshire, Staffordshire & Cheshire Blood Bikes.

Question 2: Do I need to book?
No. Visitors can simply queue to see Santa. If the queue is looking a bit busy, feel free to take part in our Toy Trail for a chance to win an iPad before Christmas!

Question 3: Will my child be able to sit on Santa's knee?
No. Due to the current circumstances Santa will be contact-free this year.

Question 4: Can we have a photo with Santa?
Yes. Although Santa is contact-free, please feel free to take photos. To prevent close contact, please ensure that you take your photos on the markers in the grotto. Your mask is to be worn at all times.

Question 5: Can we visit Santa's workshop/grotto during the weekdays?
Yes. Santa's workshop/grotto is available to see during week days. Santa and his elves will be available to visit at the times listed above.